Technology Associates offers solutions with certified personnel who meet the standards identified in DoDD 8750.1M, providing Enterprise Tier I, Tier II & Tier III support for Large scale Data Centers and Help Desks supporting over 24,000+ user communities. Our support exceeds Service Level Agreement standards for diagnosing or solving at least 80 percent of all trouble calls over the phone which includes; select, specialized, customer support, resolving customer issues within 20 minutes for high visibility customers.